Front Office Associate - Luxury Hospitality in Bali

Join PT. Maha Rajeg as a Front Office Associate in the heart of Bali, where world-class hospitality meets breathtaking tropical beauty. This role is your gateway to a dynamic career in the luxury tourism industry, offering you the chance to create unforgettable guest experiences and be part of a team that sets the standard for excellence. In this role, you'll handle guest check-ins and check-outs, manage reservations, and ensure that every guest feels welcomed and valued. With a competitive salary of Rp 3.300.000 - Rp 3.500.000 per bulan, this is your opportunity to grow and thrive in a vibrant, fast-paced environment.

PT. Maha Rajeg is a leading name in the hospitality industry, known for its commitment to providing exceptional service and creating memorable experiences for its guests. Located in the beautiful island of Bali, our luxury resort offers a perfect blend of modern amenities and traditional charm, making it an ideal destination for both leisure and business travelers. As a Front Office Associate, you'll play a crucial role in ensuring that our guests have a seamless and enjoyable stay, from the moment they arrive until they depart.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and professionally.
• Manage and maintain guest reservations using our in-house Property Management System (PMS).
• Process payments and issue invoices accurately and promptly.
• Provide exceptional customer service to guests, addressing their needs and concerns in a timely manner.
• Coordinate with various departments to ensure a smooth and enjoyable guest experience.
• Maintain accurate and up-to-date guest records and files.
• Assist in the preparation and distribution of housekeeping and maintenance requests.
• Stay updated on hotel policies and procedures to ensure compliance and consistency in service delivery.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a luxury hotel or resort setting.
• Proficient in using Property Management Systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills to interact with guests and colleagues effectively.
• Strong organizational skills to manage multiple tasks and deadlines efficiently.
• Proficiency in English, both written and spoken, is essential for effective communication with international guests.
• Familiarity with local regulations and laws related to hospitality and tourism is a plus.
• Ability to work in a fast-paced, high-pressure environment with a positive attitude.
• Willingness to learn and adapt to new technologies and systems.

🛠️ Keahlian

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